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PRIVACY POLICY

HOTEL LES SABLES, in its capacity as data controller, attaches great importance to the protection and respect of your privacy. This policy aims to inform you of our practices regarding the collection, use, and sharing of the information that you are required to provide to us through our website, accessible from the address https://www.hotellessables .com. 

By accessing our website and using our services, you acknowledge that you have read and understood this privacy policy and the information collection and processing practices described.

To do this, HOTEL LES SABLES and all of its employees undertake to:  

  • Only collect and use data for a specific and legitimate purpose determined beforehand;

  • Collect data only in one of the following frameworks:  

    • Data necessary for the execution of contracts and services requested

    • Express and specific consent from you

    • Legitimate interest of the company duly justified

  • Only collect and use data strictly necessary for processing 

  • Only keep the data for a limited period consistent with the services provided;

  • Carry out data transfers only when necessary, and in compliance with legal security rules;

  • Ensure that your rights and the conditions for exercising them are respected.

1 THE INFORMATION WE COLLECT 

1.1 Information you send us directly 

By using our services, you are required to send us information, some of which is likely to identify you "personal data". This is particularly the case when you fill out our contact forms.

The data necessary for the use of the service that we may collect are:  

  • name 

  • First name 

  • Mail address 

  • Phone number

  • A copy of all exchanges between you and HOTEL LES SABLES

  • Details of visits to our website

For each of them, you are informed of the data that are necessary and those that are optional by asterisks on the input forms. 

1.2 Information We Collect Automatically 

During each of your visits, we are likely to collect, in accordance with the applicable legislation and with your agreement, if necessary, information relating to the devices on which you use our services or the networks from which you access  our services, such as in particular your IP addresses, connection data, type and versions of internet browsers used, types and versions of your browser plug-ins, operating systems and platforms, data concerning your browsing path on our site ( in particular the pages visited, the content, the search terms used, the duration of consultation of certain pages). This information is collected through cookies. This information may also help improve the functionality and performance of the application used.

1.3. How are your personal data collected? 

The data we collect and process may be provided by you when you fill in forms on the Company's sites and applications or when you specifically provide your consent.

Technical information is collected through your browser on the operating system and browser used, or through cookies. 

2. DURATION OF RETENTION OF YOUR DATA 

We keep your personal data only as long as necessary for the purposes for which we collected it, in particular that necessary to satisfy any legal or accounting requirements and any legal obligation to render accounts. 

To determine the appropriate retention period for personal data, we consider its nature and sensitivity, the risk of harm that may arise from its unauthorized use or disclosure, the purposes for which we process it, and the possibility of achieving these purposes by other means as well as applicable legal requirements. 

The durations are as follows:  

  • 5 years from the end of the customer relationship 

  • 3 years for prospects from the date of the last visit to the website. 

  • 13 months for cookies from their deposit on your computer or terminal

  • Geolocation data: only for the duration of the session or navigation

3.  DATA USE

HOTEL LES SABLES only collects and uses data concerning you for specific purposes and limited to what is necessary for you, namely: 

3.1 Manage your registrations

HOTEL LES SABLES may request certain information, such as the email address in order to send you information and news. You always have the option to unsubscribe from these news feeds by following the link in the email. 

This processing is carried out on the basis of your consent.

3.2 Communicating with you 

HOTEL LES SABLES may be required to collect and process certain information necessary for the execution of the commercial relationship. For example, to provide after-sales services. This collected data allows us to communicate with you. 

This processing is necessary for the performance of our contractual obligations, or is carried out with your consent and / or necessary for the establishment, exercise or defense of legal claims. 

This data may also allow us to inform you of changes to our services, improve and optimize our services.

3.3 Communicate with third parties 

HOTEL LES SABLES may be required to use your information if we consider that these elements are necessary to ensure our defense in the event of legal action, when there is an obligation or a request for communication with a legal basis, in order to act against any activity that is illegal or presumed to be illegal, in order to protect and defend a right or to secure our information system.

3.4 Processing your order 

HOTEL LES SABLES cannot perform the contracts concluded with it or with its business partners without obtaining certain information from you. 

This processing is necessary for the fulfillment of the respective contractual obligations. 

When you carry out a transaction via our website, HOTEL LES SABLES does not keep your payment data but only the data related to the transaction (date, amount, place of delivery, etc.). 

4. RECIPIENTS OF THE INFORMATION COLLECTED 

As part of the use of our services, we may share information about you, including personal data, with the subcontractors we use in terms of technical services, payment services, or solution providers. analytics and software solutions and business applications. 

We only share your data with the third parties mentioned above in the following cases:

  • When we use a service provider in connection with the performance of any contract between you and us or in order to provide or improve our services;

  • When we use technical subcontractors chosen by the Company, on behalf of  or on the instructions of HOTEL LES SABLES in particular to host and store user data on their servers and ensure the integrity and security of our data. 

  • When we use analytics solution providers to improve and optimize our website;

  • When we use software solution providers and business applications to ensure better management of our business;

  • When we have a legal obligation to do so, in the event of an emergency involving public health or the physical integrity of a person,  in the context of inquiries and investigations, or in order to guarantee the rights, property and safety of the Company, its members and more generally any third party;

In the event of a sale of the Company or part of its assets, we reserve the right to share your personal data with the purchaser of this company or these assets.

5. WHERE IS YOUR DATA TRANSFERRED?

5.1 Where HOTEL LES SABLES transfers data? 

The Company does not want your data to be stored outside the European Union. However, some service providers, in particular software solution providers, are  likely to be located outside the European Union. 

Prior to transfers outside the European Union, HOTEL LES SABLES undertakes to implement the procedures required to obtain the guarantees necessary to secure such transfers, in particular in countries which do not offer an adequate level of protection, through the standard clauses of the European Union. 

5.2 Where is the data collected via our website stored? 

HOTEL LES SABLES  uses an IT service provider who is responsible for hosting data related to the management of the web page and applications

This data is hosted via collective or dedicated servers at OVH. This subcontractor allows the IT service provider to choose the physical location for storing the data. The IT Service Provider has chosen that the data be hosted on servers located on French territory. 

You will find all the information relating to the protection of personal data on their site:  https://www.ovh.com/fr/protection-donnees-personnelles/ . 

6. RIGHTS OF USERS 

In accordance with the provisions of EU Regulation 2016/679 known as the General Data Protection Regulation, you have the following rights over your data:

  • Right of access: you have the right to ask us to find out what data we have about you; you have the right to request that erroneous or obsolete data be erased;

  • Right of correction and erasure: you have the possibility to correct the data concerning you and to request its erasure; 

  • Right of opposition: you have the possibility of opposing our transmission of data concerning you.

  •   Right to the portability of your data: you have the option of asking us for a digital copy of your data or their transfer directly to a  other service provider. 

  • Right to lodge a complaint with the competent authorities: you have the right to lodge a complaint with the competent authorities if you consider that we have not respected your rights;

  • You have the right to define directives relating to the fate of your personal data after your death;

The exercise of these rights is however limited to a reasonable processing of your requests, for which we reserve the possibility of refusing any excessive requests or for reasons of legitimate interests (litigations or legal obligations or data necessary for the contractual relationship ). 

In order to exercise your rights, you have the right to send us an email via  our contact form . 

You may be asked for proof of identity. 

7. MINORS

The amended article 40 of the Data Protection Act enshrines a specific right to be forgotten for minors. 

A user under the age of 18 at the time of publication or creation of an online account can directly request that HOTEL LES SABLES erase the data concerning him, as soon as possible.

This deletion is however limited when the information published is necessary for freedom of information, for reasons of public interest or to comply with a legal obligation.

  8- SECURITY

HOTEL LES SABLES implements directly or ensures with its service providers that they implement all appropriate technical means in accordance with the rules of the art, to maintain the integrity, digital and physical security, confidentiality of data and in particular to prevent them from being distorted, damaged, or that unauthorized third parties have access to them, capture them or use them, in particular by means of protection such as the establishment of an SSL certificate, encryption, codes access, firewall, antivirus and all other suitable technical means.

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